Return and Cancellation Policy

Welcome to LocalFirst! We strive to ensure a pleasant shopping experience and are committed to customer satisfaction. Please review our return and cancellation policy below.
  1. At LocalFirst, customer satisfaction is our top priority. Each vendor on our platform is responsible for setting their own refund policies, and LocalFirst facilitates communication between customers and vendors to ensure a smooth resolution process.
  2. Refund eligibility and procedures may vary depending on the specific vendor and the nature of the transaction. Customers are encouraged to review the refund policy provided by the vendor before making a purchase.
If you encounter an issue with your order and believe you are entitled to a refund, please follow these general steps
  1. Contact the vendor : Reach out to the vendor directly to discuss the issue and request a refund. Vendor contact information can usually be found on their store page or order confirmation emails.
  2. Provide relevant information : Be prepared to provide the vendor with details about your order, including the order number, item(s) purchased, and the reason for the refund request.
  3. Follow vendor instructions : Follow any instructions provided by the vendor regarding the refund process. This may include returning the item(s) in question or providing additional documentation.
  4. Resolution : The vendor will review your refund request and determine whether you are eligible for a refund according to their refund policy. If approved, the vendor will initiate the refund process.
Please note that LocalFirst is not directly involved in the refund process and does not issue refunds on behalf of vendors. Refund timelines and procedures may vary between vendors, so it is essential to communicate directly with the vendor to resolve any issues.
If you encounter difficulties in obtaining a refund or have questions about the refund process, please contact the vendor for assistance. For general inquiries about the LocalFirst platform, feel free to reach out to us at localfirst2023@gmail.com.

Thank you for your understanding, and we appreciate your support of local businesses through LocalFirst!